A couple of years ago I was sharing some of my ideas about LQ with a colleague and friend in the Netherlands when she offered me “feedforward”. This was not a mistake, a mistranslation of “feedback” from Dutch to English, this was a specific strategy.
The idea of feedforward has stayed with me and I use it often but does it make any difference if we call it feedback or feedforward? Well I think it does and this is why:
Feedback starts with what has been done or achieved, it is based in the past. There is an analysis of actions, strategies or the outcomes. Feedback is influenced by “hindsight” and can be accusatory if using “Why?” in the reviewing process. Often we naturally seek to defend what we have done and therefore may not listen to the comments or advice offered in the way…
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